This page explains what personal data Industria Durial (QUIMICADURIAL S.A.S.) collects through industriadurial.com, why we collect it, how long we keep it and what rights you have over it. It is an English summary of the binding Spanish privacy policy, which prevails in case of discrepancy.
The controller is QUIMICADURIAL S.A.S., trading as Industria Durial, tax ID (RUC) 1091791133001, with registered address at Priorato, Ibarra, Imbabura, Ecuador. For any privacy matter you can reach us at ventas@industriadurial.com or by WhatsApp at +593 96 762 6305.
We only collect what a business enquiry requires:
Contact data is used to answer quote requests, issue invoices, coordinate deliveries and provide technical support on our products. Browsing data is used only in aggregate to understand which pages are useful and to improve the site. We do not use personal data for automated decision-making or profiling, and we do not sell or rent it to third parties.
Enquiry data is retained while the commercial relationship is active and afterwards for the period required by Ecuadorian tax and accounting law. Analytics data is retained according to the retention window configured in Google Analytics. When a retention period ends, data is deleted or irreversibly anonymised.
We share data only with providers strictly necessary to operate: our hosting provider, Google Analytics for aggregate measurement, and courier companies for deliveries — the last receiving only the address and contact details needed to complete the shipment. We may also disclose data where a legal or judicial obligation requires it.
Under Ecuador's Organic Law on Personal Data Protection (LOPDP) you may exercise the rights of access, rectification, erasure, objection, portability and restriction of processing, and you may withdraw consent at any time. Write to ventas@industriadurial.com stating your request; we respond within the statutory period.
If you believe your rights have not been respected, you may lodge a complaint with the Superintendencia de Protección de Datos Personales of Ecuador, the supervisory authority.
The site uses Google Analytics cookies with IP anonymisation for aggregate traffic measurement. You can block or delete cookies from your browser settings without losing access to any part of the site.
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